Effective July 22nd 2025
At Go Inclusion, we are committed to protecting the privacy of the children, young people, and families we support. We respect your rights and take our responsibilities seriously under the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the requirements of the NDIS Quality and Safeguards Commission.
This Privacy Policy explains how we collect, use, store, and share your personal and sensitive information.
We believe that your information belongs to you. We only collect what we need to provide you with high-quality, person-centred support and to meet our legal and regulatory obligations. We always aim to be transparent and respectful in how we handle your information.
We collect different types of information depending on the support you receive from us.
Full name, date of birth, and contact details
Address, phone number, email
Emergency contact details
Parent/guardian information
NDIS participant number and plan details
Cultural background or preferred language
Health, disability or mental health-related details
Developmental or behavioural needs
Reports from therapists, schools or other services
Support goals and progress notes
We only collect sensitive information with your consent, or when required or authorised by law.
We may collect your information:
Directly from you or your child during meetings, phone calls, forms, emails or online
From your parent, guardian or legally authorised representative
From other services (like schools, therapists or support coordinators) with your consent
From government bodies or public sources, only where allowed by law
We collect your information so that we can:
Deliver tailored NDIS services and supports
Understand your child’s needs, goals and preferences
Communicate with you and your support network
Collaborate with schools, therapists or other providers
Advocate on your behalf (with your consent)
Meet our legal obligations under NDIS and privacy laws
We will never use your information for unrelated purposes without your consent.
We take the security of your information seriously. All data is stored securely, whether electronically or on paper.
Steps we take to protect your information include:
Secure cloud-based systems with restricted access
Password protection and encrypted data
Staff training on privacy and confidentiality
Physical security for any hard copy records
We only keep your information for as long as needed, based on legal and funding requirements, and we securely destroy or de-identify it when no longer required.
We may share your information:
With you, or your authorised representative
With other providers involved in your support (e.g. therapists, teachers, support coordinators)
When required by law (e.g. mandatory reporting, NDIS reporting obligations)
If there’s a serious risk to someone’s life, health or safety
We will always explain who we are sharing your information with and why—unless the law prevents us from doing so.
You have the right to:
Access your personal information
Ask us to correct anything that is wrong or outdated
To request access or changes, please contact us using the details at the end of this policy. We’ll respond promptly and let you know if we’re unable to make a change, and why.
If you are concerned about how we’ve handled your information, we encourage you to speak with us first. We take all feedback seriously and will do our best to resolve any issues.
If we can’t resolve it together, you can contact:
Office of the Australian Information Commissioner (OAIC)
1300 363 992
www.oaic.gov.au
NDIS Quality and Safeguards Commission 1800 035 544 www.ndiscommission.gov.au
We may update this Privacy Policy if laws change, or if we change how we work with families. The most up-to-date version will always be available on our website or by request.
If you have any questions, concerns or would like to access your information, please contact us:
Go Inclusion
7 Australia Avenue, Sydney Olympic Park
info@goinclusion.com.au
0423 286 650
ABN: 72564017183
